Ph: 07 959 1861

FAQ's

PRODUCTS

What's the perfect flooring?

The short answer is that there's no perfect flooring, but there are flooring surfaces better suited to your individual needs.
If you're looking for a cost-effective and durable timber look, then consider our range of laminates. Cork floorings are best for a warm, comfortable and quiet hard surface in your home. Timbers have unparalleled beauty, whether you're looking at prefinished timbers or staining to match your unique style. Our waterproof EverWood and EverTile ranges are ideal for a plank or tile look in wet areas. If you want to make a statement, try our Leather floors.


What is solid timber flooring, and how does it compare to engineered timber flooring?

Solid timbers are just that – from top to bottom and end to end, each plank is one continuous piece of wood cut with a tongue-and-groove joint. Most Rimu and Matai floors in New Zealand are solids.

By contrast, engineered timbers have resandable layer of timber bonded to a strengthened core. Not only can we offer prefinished engineered wooden floorings, but thanks to the strengthened core layers, engineered floorings are also less prone to warping, cupping and expansion than solid timbers. Solid timbers also tend to be more expensive, because the entire plank is made from precious timber.


What is a "wear layer"

The "wear layer" is the amount of resandable timber on a wooden floor. A thicker wear layer means you'll have more opportunities to resand and refinish your floor; a 6mm wear layer, for instance, will let you resand approximately 4-5 times, depending on how much you take off each time.



What is laminate flooring, and what's the difference between laminate and hardwood?

Laminate flooring is a synthetic product made by fusing a photographic layer onto a coreboard, and typically designed and laid to look like a hardwood floor. It's a cost-effective alternative made to replicate a natural hardwood floor, with the advantage of increased durability and fade resistance.


What is a floating floor system?

What is a floating floor system?A floating floor is any floor that is not adhered or nailed down to the subfloor. This method of installation allows the flooring to expand and contract freely without putting undue stress on the product, ultimately preventing any gapping, warping or splitting of your floor. Also, our floating systems at Floorboards allow individual boards to be replaced if damage occurs down the line.



Should I expect some colour and shade variation with hardwood and cork flooring?

Yes - all natural products will exhibit some colour and shade variation. No two trees are exactly alike, meaning every floor will be unique


INSTALLATION

What happens if my existing sub floor is uneven?

Floating floors can be laid over existing vinyl, tiles, concrete, chipboard and ply - anything that is flat and dry. Our underlays can accommodate some sub-floor imperfection, but the golden rule is the better the subfloor, the better the finish. If you have any concerns about your subfloor, we can recommend a specialist to advise you on the best course of action before installation.


Can I install my floor myself?

Although some of our traditional flooring such as glued down hardwoods requires more specialised installation, we also provide a range of user friendly pre-finished flooring options for the Kiwi DIYer. We offer comprehensive and specialist advice to assist you in your DIY installation and can organise a session to run you through the basic techniques required to install your floor correctly. If you have any queries about DIY, please feel free to give us a call or drop into our showroom for more information.


Do I need to have my skirting boards removed and reinstalled for the installation of my new floor?

With Floorboards' unique installation process we can install most floating floors within homes without removing any skirtings, kitchen toe-kicks or end panels. We encourage our clients to have as much work as possible completed prior to flooring installation to minimise risk of damage to the floor by other tradespeople. Our installers trim the bottom of the fitted skirting boards and fit the new floor snugly underneath, which we find creates a much neater finish between the skirting boards and the floor. However, there are some exceptions to this rule: some types of kitchen toe-kick cannot be undercut, and all glue-down flooring must be installed prior to kitchen units and skirting boards. Check with us if you're uncertain.


Can I have under-floor heating?

Yes, most of floating systems are designed with under-floor heating in mind, although for traditional glued systems, it's best to double check with us depending on your specific situation. You may even find that our flooring provides such good insulation that you no longer need to use your underfloor heating.

AFTERCARE

What is the best way to clean and maintain Floorboards flooring?

With each install we provide a comprehensive cleaning kit to ensure you have all the right products to maintain the look of your new floor, including a cleaning solution specifically developed to suit your floor. Our care kit, along with other cleaning and care products, can be purchased from our showroom.

Off-the-shelf products may damage your flooring, so always check with your flooring manufacturer before investing in a new cleaning product. We strongly recommend against the use of steam mops on your Floorboards flooring as this can deteriorate the integrity of the floor.

If in doubt, feel free to see us or give us a call and ask what we recommend for keeping your flooring surface looking its best for years to come.
We'd love to hear from you and assist with any specific questions regarding any of our products or your flooring installation. Please contact us on 07 959 1861 or send us an email and we'll be in touch shortly.