Terms & Conditions

Terms & Conditions

Images
The images on our website are for illustrative purposes. We aim to show each sample image or room setting as true to life as possible, but actual colours and grain shades may vary due to your device's display settings. We recommend you visit our showroom to view product samples for improved colour matching.


Stock
We endeavour to carry all flooring types that we feature online, but in some instances, our products may be out of stock, limited in supply, or available on indent (order-in) only. If this is the case, we will notify you and suggest the nearest alternative.


Content
While we endeavour to ensure the information throughout our website is accurate and up-to-date, omissions and errors may occur. We reserve the right to change information regarding prices, products, specifications and ranges at any time and without notice. We do not accept responsibility or liability for any loss or damage resulting from the content or absence thereof on this site. Please do not copy or replicate any information without prior consent from Floorboards. All images and website content is protected by copyright.


Natural products
Natural products will have variations in colour, knots, grain, texture, stain or any other feature in accordance with processes associated with natural goods. We expect to see some maturation of natural products with time, such as naturally-occurring colour changes with exposure to light and heat, as well as the dents, dings and scratches to the real natural product layer/s that show a home lived in. This maturation cannot be regarded as a product fault.


Change of Mind
We understand that building and renovation processes necessitate some flexibility with dates and timing, so we will do our best to facilitate your requested installation date and changes of installation dates with our schedule. Please give us as much notice as possible regarding date changes. We may charge a restocking fee if you cancel your flooring installation without notice and within five business days of the confirmed installation date.


Performance
We make it clear during our in-store conversations that although some flooring surfaces will perform better than others (e.g. laminate versus timber), no flooring surface is immune to damage. Damage including but not limited to scratches, dents, dings, sun fade, stains, water-related damage or other damage related to incidents, accidents, or insufficient or incorrect care may not be covered by your product's warranty. However we 100% back our products and their warranties and are committed to meeting our obligations to the Consumer Guarantees Act, especially in the rare event of a genuine product failure. Please check with us regarding your specific product's warranty or warranties, as many of our products have wear, stain and fade warranties as well as lifetime structural warranties for your peace of mind and ours.