Frequently Asked Questions
We've put together some frequently asked questions (FAQs) about our flooring products, installation and aftercare. Please contact us for anything else not covered below.
Flooring Product FAQs
What is the best hard surface flooring for a home?
The best hard surface flooring for your home depends on how you live, the look you want and your budget. Timber, laminate, cork, hybrid vinyl and leather flooring all offer different benefits, so the right option comes down to factors such as durability, comfort, water resistance and overall style. If you are comparing options, it helps to choose flooring based on the room, the level of foot traffic, position of sunlit areas, and the finish you want throughout the home.
What is a floating floor system?
A floating floor system is any floor that is not adhered or nailed down to the subfloor. This method of installation allows the flooring to expand and contract freely without putting undue stress on the product and helps to prevent any gapping, warping or splitting of your floor. At Floorboards, our floating systems allow individual boards to be replaced if damage occurs down the line.
What flooring brands do you supply?
Our ranges include Quick-Step, Pergo, Torlys, Floorscape, Marchand, Hurfords and VidaSpace.
Installation FAQs
What happens if my existing subfloor is uneven?
Floating floors can be laid over existing vinyl, tiles, concrete, chipboard and ply - anything that is flat and dry. Our underlays can accommodate some subfloor imperfection, but the better the subfloor, the better the finish. If you have any concerns about your subfloor, we can recommend a specialist to advise you on the best course of action before installation.
Can the floor be installed over under-floor heating?
Yes, most of floating systems are designed with under-floor heating in mind, although for traditional glued systems, it's best to double-check with us depending on your specific situation. You may even find that our flooring provides such good insulation that you no longer need to use your underfloor heating.
Do skirting boards need to be removed when installing new flooring?
Not always. Most of our floating floors can be installed without removing skirting boards, as the new flooring can often be fitted neatly underneath. Some limitations apply, including certain kitchen toe-kicks and glue-down flooring, so the best installation method depends on the flooring type you choose.
Can I install the floor myself?
Some selected flooring ranges may be suitable for DIY installation, particularly certain clearance ranges and supply-only options. In general, DIY installation is best for people who already have flooring experience, or who have the right tools and know-how to install a floor properly. If you are considering installing it yourself, ask Floorboards about available supply-only options and which ranges are suitable.
Can you install flooring I have purchased elsewhere?
Floorboards offers professional installation only on flooring supplied by us. If you purchase your flooring through Floorboards, the team can supply and install it across Waikato, Bay of Plenty and the lower Coromandel.
Aftercare FAQs
What is the best way to clean and maintain my hard surface flooring?
With each install we provide a comprehensive cleaning kit to ensure you have all the right products to maintain the look of your new floor. Our care kit, along with other cleaning and care products, can be purchased from our Hamilton or Tauranga showrooms.
Can I use other cleaners?
No. Off-the-shelf products may damage your flooring, so always check with your flooring manufacturer before investing in a new cleaning product. If you are in doubt on which cleaner to use for your floor, contact us for advice.
Can I use a steam mop?
No. Never use a steam mop on our hard flooring (or any other hard-surface flooring) as this will deteriorate the integrity of the floor. If you are in doubt about which cleaner to use for your floor, contact us.
Do you have another question about our flooring? Call us on 07 959 1861
Ph 07 959 1861
Level 1, 79 Church Road, Hamilton
Ph 021 977 548
12/8 Toorea Street, Pāpāmoa Beach, Pāpāmoa
